Terms & Conditions

Things to know

PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING AN ORDER FROM FLEUR BOUTIQUE AND RETAIN A COPY OF THEM AND YOUR ORDER FOR FUTURE REFERENCE.

BY CONTINUING WITH A PURCHASE IT IS DEEMED THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO THESE TERMS AND CONDITIONS.

TERMS AND CONDITIONS OF SALE

  1. DEFINITIONS AND INTERPRETATIONS

1.1 In these terms and conditions:

Reference to “we” and “us” is a reference to Fleur Boutique.

Reference to “you” is a reference to the purchaser of the Goods from us.

“Contract” means the contract between us for the sale and purchase of the Goods which incorporates these Terms.

“Goods” means the floral products and/or any other products that Fleur Boutique may offer from time to time that are listed as shopping items on this Website and forming the subject matter of this contract, as selected by you and identified in the Order Process.

“Terms” means these terms and conditions.

1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us.  If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.

  1. PRICE

2.1 The price of Goods quoted on our website excludes GST (Good and Service Tax).

2.2 The cost of packaging and postage/carriage is shown separately and (in the case of special or overseas orders) will be quoted by us on request and payable separately from the price of the Goods.

2.3 All published prices are subject to change at any time without notice.

2.4 You are to adhere to our rules and regulations accompanied by the release of each individual discount code.

  1. ORDERING GOODS ONLINE

3.1 You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.

3.2 When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us.  We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.

3.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

  1. PRIVACY

If you place an order, you will have to provide personal information to us.  We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.

  1. PAYMENT

5.1 All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.

5.2 Payment online will be made by credit or debit card.  At our discretion, we may accept payment by money orders or other means.  In all cases, delivery will not occur until we are satisfied that the payment has been made.  In the case of a payment by money order, this will be after the money order has been cleared.

  1. DELIVERY

6.1 We will try our best to adhere to the preferred delivery period, on the condition that no emergency circumstances occur such as traffic accident, etc.

6.2 We reserve all rights to charge additional delivery fee for post-stipulated delivery timing, certain indicated surcharge areas.

6.3 You must ensure that someone is available to receive the flowers. In the event the receiver is unavailable, flowers will be placed at the door step or left with reception. We will not be responsible for any lost/damaged item.

6.4 We will not be responsible for late/non-delivery under the following conditions:

  • Incomplete delivery address given
  • No such person at the delivery address
  • Recipient not present during the stated delivery hours at delivery address
  • No valid contact number given

6.5 We reserve all rights to charge additional amount if re-delivery is needed.

  1. CANCELLATION

7.1 You will have the right to cancel an order under unforeseen circumstances. There will be an admin fee of $0.50 which is non-refundable. There will be no refund if cancellation occurs within 2 working days from the delivery date. No cancellation is allowed after the delivery has been made. Cancellation must be confirmed to us by notice in writing.

  1. RISK AND OWNERSHIP

8.1 The risk of loss or damage to Goods passes to you upon delivery.  If you have agreed to collect the Goods from us, the risk in those Goods passes to you on collection.

8.2 Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you.

8.3 You will be responsible for the safe custody and insurance of all Goods in your possession.

8.4 You have no right to re-sell any Goods until payment has been received in full by us.

  1. WARRANTIES AND LIABILITY

9.1 We will not have any responsibility for any damage which occurs to the Goods after delivery.

9.2 We will not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.

9.5 Liability to you for loss or damage shall under no circumstances exceed the total amount you have paid us for those Goods.  Neither shall we be liable by way of indemnity or by reason of any breach of the terms herein or of statutory duty or by reason of tort (including but not limited to negligence) for any loss of profit, loss of use, loss of contracts or for any indirect or consequential damage whatsoever that may be suffered by you and howsoever the same may be caused, including by negligence or breach of duty.

  1. NOTICES

10.1 If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing.  In the case of email notices, these are to be sent to hello@fleurboutique.sg and you must send them so as to return an acknowledgement of receipt.

  1. CUSTOMER DEFAULT

If you:

give us any incorrect personal information, or

fail to make any payment when it is due, or

cancel any payment, or

become insolvent, or

commit any breach of these Terms

then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied or refuse to deliver any Goods for which payment has not been received in full.

  1. FORCE MAJEURE

We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control including, but not limited to, fire, flood, act of nature, terrorism, war, internet disruption, power failure, strike or difficulty in obtaining materials and/or labour.  In any of these circumstances we reserve the right to cancel (or, at our option, to suspend) the Contract.

  1. GENERAL

13.1 Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.

13.2 Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.

13.3 Assignment: We reserve the right to assign any of our rights or obligations under the Contract to a third party on the basis that the existing contractual terms will become the responsibility of that third party.  You will not be able to assign any of your rights or obligations without first getting our written consent.

  1. INTELLECTUAL PROPERTY

Where the Goods include photos, designs or works of art, these are prepared by a designer or artist who owns the copyright in those works.  You have no right to make any copies or adaptations of any of those Goods.

  1. DISPUTES

15.1 If there is a dispute which we cannot settle by direct negotiation, we may require that it is referred to mediation before any legal proceedings are commenced.  In that event, the mediation will be conducted at the Singapore Mediation Centre in accordance with the Mediation Procedure for the time being in force at the date of the dispute. The parties agree to participate in the mediation in good faith and undertake to abide by the terms of any settlement reached.

15.2 Any dispute between us will be finally determined by the courts of Singapore and you agree to submit to the jurisdiction of those courts.

  1. GOVERNING LAW

These Terms and the Contract between us are governed by and construed under the laws of Singapore.

  1. DISCOUNT/VOUCHER CODES

17.1 Discount codes are only valid on Fleur Boutique website. In order to use the discount/voucher codes, they must be entered at the checkout page.

17.2 Discount/voucher codes are to be used for a one-time purchase only, unless otherwise stated.

17.3 We reserve the right to cancel or modify orders, or revoke the use of discount/voucher codes, where the discount/voucher codes are used in the following circumstances:
– suspicious or fradulent voucher use;
– voucher abuse, including vouchers redeemed using multiple accounts or multiple checkouts associated with the same customer or group of customers; and/ or
– vouchers used in bad faith (including resold vouchers, or use of vouchers on orders made and intended for resale).

17.4 Additional terms and conditions may be specified in relation to specific discount/voucher codes (for example, duration, discount amount and products covered), and will govern the use and redemption of those vouchers in addition to these terms.

17.5 Vouchers are not exchangeable for cash.

17.6 We reserve the right to change these terms or cancel any promotions at any time without notice.

DISCLAIMER

The materials contained on this website are provided for general information only and do not constitute any form of advice. Fleur Boutique assumes no responsibility for the accuracy of any particular statement and accepts no liability for any loss or damage which may arise from reliance on the information contained on this site.

Links to other websites from these pages are for information only and Fleur Boutique accepts no responsibility or liability for access to or the material on any website which is linked from or to this website. By providing links to other websites, Fleur Boutique does not guarantee, approve or endorse the information or products available at these websites, nor does a link indicate any association with or endorsement by the linked site to Fleur Boutique.