FAQ

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DELIVERY
–Q: How much is the delivery charge?
A: Delivery is charged at $20 per item to Singapore addresses, except P.O. Box addresses and unless otherwise stated (see below) for Valentine’s Day peak period.

Due to tight schedules, specific time frames are not available.

Should your delivery destination to be any of the restricted areas below, a surcharge of $10 on top of the basic delivery charge is applicable:
Sentosa Island
Changi Airport (Unit or Shop names to be clearly indicated; NO delivery inside Departure Area)

For these two areas, please select ‘Sentosa Island’ at Check Out page.

IMPORTANT NOTE – We do not deliver to the following locations:
Sembawang Shipyard
All Army camps
All PSA Ports
Tuas area
Penjuru area
Airline Road / Airport Cargo Complex
Lim Chu Kang

Please ensure someone is available to receive the flowers. In the occasion the receiver is unavailable, flowers will be placed at the door step or left with reception. We will not be responsible for any lost/damaged item.

–Q: What if the recipient is not in and redirection/re-delivery is needed?
A: Please leave your telephone contact number as well as your recipient’s contact number should we need to reach either party during delivery.
If at the time of delivery, no recipient or representative is available to receive the flowers, the courier will call the recipient and/or the sender for further instructions. If both the sender and recipient cannot be contacted via telephone within 10 minutes of the courier’s arrival, the flowers will be left at a reception/ front desk, or at the door. We will not be responsible for any lost or damaged items from that point onwards. Kindly note that we also may not be able to produce an authorized signature as proof of delivery, if it is not received directly by the intended recipient.

Due to the peak delivery, we will NOT be able to do redirection on the same day for failed attempts. Please ensure someone is available to receive the flowers. In the occasion the receiver is unavailable, flowers will be placed at the door step or left with reception. We will not be responsible for any lost/damaged item. Redelivery can only be done the following day, where a second-time delivery surcharge of $20/$30 (depending on location) will be applicable. It will only be scheduled upon payment of a $20/$30 re-direction fee by either party (subject to the notification of the sender). Alternatively, you may opt for self collection at our courier’s premise.

If re-delivery is needed after original delivery date, we will have to replace your order with fresher flowers. This replacement order is chargeable at the original price of the item.

Example, if original bouquet of $100 is to delivered on Monday and re-delivery is required on Wednesday, the replacement bouquet will be charged at the full price of $100.

–Q: Can I self-collect instead?
A: If you prefer to self-collect your bouquet/arrangement, you can definitely do so from our studio in Oxley BizHub. Collection time is between 10.30am – 5pm.

ORDERING OF FLOWERS
–Q: How long in advance do I need to order?
A: Our online store only allows for orders 3 to 14 days in advance of your desired delivery date.

–Q: Will my order look exactly as item selected from the website?
A: Our selection of fresh flowers vary every day due to season and availability. What you receive may differ from the picture references as we will pick the freshest and nicest blooms according to the chosen palette. Colour of wrappers may also differ slightly from picture, but not to worry it will definitely be matched with the final floral design so that they can shine even more!

CANCELLATION POLICY
–Q: Can I cancel my order and will I be refunded?
A: The following applies to orders made online. You can contact us if you need to cancel your order under unforeseen circumstances. There will be an admin charge of $0.50 which is non-refundable. Unfortunately, there will be no refund if cancellation occurs within 2 working days from the delivery date.
Strictly no cancellation is allowed after the delivery has been made.

PRIVACY POLICY
–Q: Will the recipient or anyone else know who sent/ordered the flowers?
A: No, we do not have the practice of revealing details of the sender. All personal details of the sender will be kept confidential and will only be known to personnel of Fleur Boutique.