FAQ

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DELIVERY
–Q: How much is the delivery charge?
A: Delivery is charged at $18 per item to Singapore addresses, except P.O. Box addresses and unless otherwise stated. Delivery during peak periods such as selected eves of, or public holidays, Valentine’s Day, Mother’s Day, Chinese New Year, Christmas, New Year’s Eve and New Year’s Day, may incur additional charges.
If you require a specific time, or out-of-hours (not within available time frames) delivery, a surcharge of $12 is necessary on top of the basic delivery charge.
Should your delivery destination to be any of the restricted areas below, a surcharge of $12 on top of the basic delivery charge is applicable:
Sentosa
Changi Airport, Airport Cargo Complex, Airline Road area
Tuas area
Sembawang Shipyard
All Army camps
All PSA Ports

Please ensure someone is available to receive the flowers. In the occasion the receiver is unavailable, flowers will be placed at the door step or left with reception. We will not be responsible for any lost/damaged item.

–Q: Do you deliver every day?
A: Deliveries are available every day EXCEPT Sundays, Public Holidays, and selected dates. These exceptions will be blocked out on the calendar selection after you check out your shopping cart.
You can choose from the following delivery time frames: 9am – 1pm, 2pm – 6pm.

–Q: What if the recipient is not in and redirection/re-delivery is needed?
A: Please leave your telephone contact number as well as your recipient’s contact number should we need to reach either party during delivery.
If at the time of delivery, no recipient or representative is available to receive the flowers, the courier will call the recipient and/or the sender for further instructions. If both the sender and recipient cannot be contacted via telephone within 15 minutes of the courier’s arrival, the flowers will be left at a reception/ front desk, or at the door. We will not be responsible for any lost or damaged items from that point onwards. Kindly note that we also may not be able to produce an authorized signature as proof of delivery, if it is not received directly by the intended recipient.

For redirection on the same day, there will be a surcharge of $18. It will only be scheduled upon payment of a $18 re-direction fee by either party.

If re-delivery is needed after original delivery date, we will have to replace your order with fresher flowers. This replacement order is chargeable at the original price of the item.

Example, if original bouquet of $100 is to delivered on Monday and re-delivery is required on Tuesday, the replacement bouquet will be charged at the full price of $100.

–Q: Can I self-collect instead?
A: If you prefer to self-collect your bouquet/arrangement, you can definitely do so from our studio in Seng Kang. You can select self-collect option and time frame when checking out.

ORDERING OF FLOWERS
–Q: How long in advance do I need to order?
A: Our online store only allows for orders 2 to 14 days in advance of your desired delivery date.
For urgent, same day, or next day deliveries, please call 9170 8133 to check on flower and earliest delivery schedule availability.

–Q: Will my order look exactly as item selected from the website?
A: Our selection of fresh flowers vary every day due to season and availability. What you receive may differ from the picture references as we will pick the freshest and nicest blooms according to the chosen palette. Wrappers will also be matched with the final floral design so that they can shine even more!

WEDDING / EVENT FLOWERS
–Q: How long in advance do we need to schedule an appointment or check with you?
A: Generally you should come to us at least 3 months in advance if you require more extensive works such as venue decoration. Of course, this should take place after your venue has been booked and a theme has been decided in order for us to help you better with generating ideas and style. Coming to us too early is not advisable as the discussion wouldn’t be fruitful and we wouldn’t be able to advise on flower availability so ahead of time.

–Q: Do you provide other services such as concept / styling?
A: Yes, we do! Together with our styling arm – The Joy Troopers,  we’ve got you covered in almost everything you would need, from concept designing to wedding styling and stationery design. Check out our works here, or write to us with your requirements to find out more!

–Q: Do you do for corporate events or corporate photoshoots?
A: Yes, we do, as long as it concerns flowers! We would love to work with your company for your corporate event be it venue decor, floral styling for new product launches, etc. Write to us with your requirements and we will get in touch with you.

–Q: How do we pay for wedding or event?
A: We require a 50% deposit once the order is confirmed and the final 50% within 7 days from the actual day of delivery. Payment can be made via cheque, cash or bank transfer. Kindly get the relevant detail of your preferred mode of payment from us.

PRIVACY POLICY
–Q: Will the recipient or anyone else know who sent/ordered the flowers?
A: No, we do not have the practice of revealing details of the sender. All personal details of the sender will be kept confidential and will only be known to personnel of Fleur Boutique.

–Q: I have signed up for news-letter or ordered some flowers. Will my personal details and email be shared with third parties?
A: No, we will not disclose your personal details with any third party. All information will be kept within Fleur Boutique and no unnecessary solicitation will be made by us. We will only check with you for any personal detail missing with regards to the delivery of your order.

CANCELLATION POLICY
–Q: Can I cancel my order and will I be refunded?
A: The following applies to orders made online. You can contact us if you need to cancel your order under unforeseen circumstances. There will be an admin charge of $0.50 which is non-refundable. Unfortunately, there will be no refund if cancellation occurs within 2 working days from the delivery date.
Strictly no cancellation is allowed after the delivery has been made.